Shipping policy

Thank you for placing orders with Thompson Lucas. Based in Milton, Otago, New Zealand, our online store specializes in fashionable bags for daily occasions. We follow standardized warehouse operation rules and adopt anti-collision packaging to protect bag goods, aiming to deliver all orders safely and steadily as scheduled.

1. Order Processing Time

We complete order validation, product inspection and protective packaging within 1 to 5 business days once orders are confirmed and payment is verified. Our warehouse stops all order-handling work on New Zealand weekends and statutory public holidays. Order preparation may be postponed moderately during order surges and seasonal sales events. We will send email notifications promptly if unexpected long delays occur.

2. Shipping Rates and Delivery Estimates

Logistics fees are calculated based on parcel weight, packaging dimension and delivery destination. All shipping costs will be displayed clearly on the checkout page before customers submit payments.
All bag orders adopt uniform standard shipping, with an estimated delivery time of 15 business days, subject to actual global logistics status.
The announced delivery cycle is only for reference. Actual parcel arrival progress may be affected by logistics line backlogs, customs auditing efficiency, adverse weather, local transportation restrictions and national holidays.

3. Shipment Confirmation and Order Tracking

After our cooperative logistics provider collects packaged parcels from our warehouse, an automated shipment confirmation mail will be sent to your registered mailbox, including exclusive tracking codes and inquiry portals.
Parcel tracking data requires server synchronization. Shipment status will be updated and accessible for inquiry within 24 to 72 hours after outbound delivery. If tracking information stays invalid, buyers can consult our customer service to launch manual parcel tracing.

4. Incorrect Address Disclaimer

Buyers shall take full responsibility to fill in accurate postal addresses, postal codes and reachable contact numbers during checkout, and double-check delivery details before order submission.
Thompson Lucas shall not assume any liability for misdelivery, parcel loss or delivery failure caused by misleading, incomplete or wrong recipient information. Any reshipping expenses arising from address errors shall be borne by customers.

5. Lost or Damaged Packages

If your bag parcel gets missing or untrackable during cross-border transit, please submit a logistics investigation request to our support team within 5 days after the expected delivery date.
Long-distance transit may cause surface abrasion, extrusion deformation or outer package breakage to bag products. If you receive damaged goods, please preserve the original packaging and take detailed evidentiary photos within 24 hours after signing for parcels. Our team will finish damage assessment and deliver reasonable after-sales solutions quickly.

6. Apparel Care and Usage Notice

Each bag is attached with tailored maintenance reminders applicable to leather, fabric, waterproof synthetic materials and other common textures. Customers shall use, clean and store products following official guidance. We disclaim all liabilities for item discoloration, cracking, peeling and damage caused by improper maintenance, unauthorized modification and daily rough use.

7. International Shipping and Customs Notice

We provide worldwide cross-border shipping services for all bag products. Overseas shipments may incur import tariffs and customs clearance fees in accordance with local foreign trade regulations of destination countries.
All customs-related extra fees are undertaken by parcel recipients, and these charges are not included in commodity prices and basic shipping fees. We will not bear risks of customs detention and forced return caused by buyers’ violation of local entry declaration rules.

8. Contact Information

If you have inquiries about shipping clauses, logistics tracking and delivery after-sales matters, please contact us via the official information below:
Trade Name: Thompson Lucas
Phone Number: (021) 1465-792
Email: contact@chrishpaws.shop
Physical Address: 239 Union Street, Otago, Milton 9220, New Zealand